Harassment or bullying
Targeting, threatening, intimidating or piling on to someone. Disagreeing with a routine is fine. Going after the person is not.
Community Guidelines
Zorax is a place to share what actually worked on your hair — the wash days that went right, the products that did not, the progress that took two years. That only works if it feels safe to post. These are the rules, and how we enforce them.
Effective 1 October 2026
The short version
We have no tolerance for objectionable content or abusive behaviour. If you post it, we remove it and we may suspend or permanently remove your account. You do not get a warning for the serious things on this page.
What is not allowed
Hate speech
Attacks on anyone's race, hair texture, ethnicity, nationality, religion, disability, age, gender or sexuality. A community built around textured hair has no room for this at all.
Nudity or sexual content
Sexually explicit images, video or text, and any sexual content involving minors — which we report to the authorities as well as removing.
Violence or threats
Graphic violence, or threatening harm to a person or group.
Self-harm content
Anything encouraging self-harm, disordered eating or suicide. If you are struggling, please talk to someone — in the UK, Samaritans are on 116 123, free, at any hour. If you are worried about a member here, report the post so we can reach out.
Spam and scams
Repetitive selling, fake giveaways, affiliate dumping, phishing links, or bulk-posting the same thing across the feed.
Harmful misinformation
Unsafe hair or health claims presented as fact — dangerous chemical mixes, miracle cures, medical advice you are not qualified to give.
Impersonation and privacy violations
Pretending to be someone else, or posting another person's private information — address, phone number, messages — without their consent.
What we would rather see
Say what actually happened, including when it did not work. Say what your hair is like when you recommend something, because porosity and density change the answer. Be specific about products and how long you used them. Be kind to beginners — everyone was one.
If you are paid or gifted to mention a product, say so in the post. It is the law, and people can tell anyway.
Reporting something
Every post, comment, reply and profile in the app has a ⋯ menu. Tap it, choose Report, pick the reason that fits and add anything you think we should know.
Reports are private. We never tell the person you reported who reported them.
If you think someone is in immediate danger, please contact the emergency services first. Report the post to us as well, and we will act on it quickly.
What happens after a report
A moderator reviews every report. We aim to do that within 24 hours.
If the content breaks these rules we remove it. Depending on how serious it is and whether there is a history, we may also restrict, suspend or permanently remove the account. Serious breaches are acted on immediately and without a warning. Anything sexual involving a minor, and any credible threat to someone's life, goes to the relevant authorities.
We will not always be able to tell you the outcome of a report about someone else, because what we do about their account is their private information. We do act on every one.
Blocking someone
You do not need a reason and you do not need our permission. The same ⋯ menu has Block. Blocking works both ways: their posts and comments disappear from your feed, and yours disappear from theirs. They are not told that you blocked them, and nobody can find out who has blocked them.
You can undo it any time under Settings → Blocked accounts.
If we get it wrong
Moderation is judgement, and judgement is sometimes wrong. If we removed something of yours that you believe follows these rules, or suspended an account you think was suspended in error, email support@zoraxlabs.com and a person will look at it again.
A note on advice
Members here share what worked for them, not professional advice. Nothing posted on Zorax — by members or by us — is a substitute for a qualified doctor, dermatologist or trichologist. Patch test, read labels, and speak to a professional about anything to do with your scalp or your health.
If you are under 18
You need to be at least 13 to use Zorax, and older where the country you live in sets a higher age. If you are under 18 you should be using Zorax with a parent or guardian's knowledge.
Please do not share your school, your address, or anything that would let someone find you offline. If an adult contacts you in a way that makes you uncomfortable, block them and report it — we will take it seriously.
Contact
Zorax — Chimezirim Robert
4 Fatherson Road, Reading RG1 4PL, United Kingdom
support@zoraxlabs.com
These guidelines form part of our Terms & Conditions and should be read with our Privacy Policy. By posting on Zorax you agree to them. A PDF version is also available.